For any questions, comments or concerns you have, we are here to help.

Below are some FAQs that might help, otherwise please email customerservice@thehotboxkit.com or call us at
050 8524295

What Payment Methods do you accept?

At the moment we accept Cash on Delivery (COD) and Paypal. We will accept all credit card formats very soon. Oh and of course gift cards!

I am shopping for a gift. Do you provide gift receipts or gift wrapping?

Gift receipts are complimentary and available with any order.
Gift wrap is available for an additional AED10 per order. We will package the order in a gift box with bow and include a personalized card.

I found an item I would like to purchase however my size is not showing up?

If an item you are interested in seems to be out of stock, please notify us at customerservice@thehotboxkit.com. We will notify you right away if the item can be re-ordered in your size. Some items will have a limited production run and will not be available for re-orders. In either case we will notify you within the same day whether your item is available or not.

I have ordered the wrong size / item by mistake. Can I edit my order?

Yes! Contact us right away through email with the amendments that you want and we will make sure you get the items you want and in the right size.

What steps do I need to take to return / exchange an item?

Simply contact us right away. We will arrange for pick up of arranged / exchanged items within 24 hours.